Build Surveys

• Build advanced surveys easy within minutes by selecting from the built in Survey and Question library or by writing your own from scratch.
• Write mail merge type Email Invitations with WYSIWYG html editor and spell checker.
• Choose from many  different question types, mark questions as mandatory
  
• Create your own style and logo
• Create Web Surveys with email invitations
• Create Email Surveys that has the questions within the email body
• Specify Graphs and Charts for the out-of-the box Web Reports
• Use Page Skip Logic to bypass pages based on answers provided
• Preview Surveys, invitation and reports
• Configure Web Report access limitations and the Dashboard Report
• Upload your survey target data using MS Excel, or trigger automatically by Email, Oracle or MS SQL dataquery.

Launch Surveys

• Automatically send surveys triggered by events in other applications such as a closed incident, claim or raised invice.
• Email Launch: Send your survey via email & track responses
• Web Launch: Post your survey on the internet and send an email invitation.
• External Trigger: Trigger your survey from other applications such as Customer Relationship Management sytems, Helpdesk Applications, ERP
• The response data can be viewed in real time in the out-of-the-box web reports
• Survey invitations stay valid until the survey is completed or the cut off date has been reached. Responses are saved while survey is conducted.
• Different Styles are available out of the box which can be used or create your own using your organisation's colors and logo.
• Unsubscribe option - allows receivers of email invitations to unsubscribe from any future invitations.

• Web Reports with trending and drilldown enable access to the individual survey response.
• View respondent data supported by Gauges, Bar, Pie, and Line Charts.
• Copy data, graphs and charts to PowerPoint, Email & Word.
• Publish your survey results to the internet, for public or the Intranet for controlled access viewing.
• Display Dashboard Reports showing Key Performance Indicators (KPIs) on flatscreens in your call center.
•  Follow text based answers using the built-in RSS feed that is available automatically for every open text question.
• Filter results based on your trigger data fields. for example see the satisfaction levels by Complaints handling analyst or by triggering product or service type.
• Create your own reports using the built in and powerful report writer. The report builder functionality is at the level of Crystal Reports and any other common report writing tool, containing many 3d charts  and graph types, multi-column option, scripting functions and calculated fields. Then export the reports to PDF, HTM, RTF, Excel and many other formats